Privacy Policy
Last updated: May 21, 2026
This Privacy Policy describes how Soleviae ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from soleviae.store (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date. Where required by applicable law, we will notify you of material changes.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information You Provide Directly
Information you directly submit through our Services may include:
- Contact details including your name, address, phone number and email address
- Order information including your name, billing address, shipping address, payment confirmation, email address and phone number
- Account information including your username, password and security questions
- Customer support information including the content of communications you send to us
Information We Collect Automatically
We may automatically collect certain information about your interaction with the Services including device information, browser information, network connection details, IP address and other usage data. To do this we may use cookies, pixels and similar technologies.
Information We Obtain from Third Parties
We may obtain information about you from third parties including:
- Shopify, who powers our store and its services
- Our payment processors, who collect payment information to process your orders
- Advertising and analytics partners who help us understand how customers interact with our Services
How We Use Your Personal Information
Providing Products and Services We use your personal information to process payments, fulfil orders, send account and order notifications, manage your account, arrange shipping, and facilitate returns and exchanges.
Marketing and Advertising We may use your personal information to send marketing communications by email or other channels, and to show you relevant advertisements. If you are an EEA resident, the legal basis for this processing is our legitimate interest in promoting our products, pursuant to Art. 6(1)(f) GDPR.
Security and Fraud Prevention We use your personal information to detect and take action against fraudulent, illegal or malicious activity. If you are an EEA resident, the legal basis is our legitimate interest in maintaining a secure platform, pursuant to Art. 6(1)(f) GDPR.
Service Improvement and Customer Support We use your personal information to provide customer support and improve our Services, in our legitimate interests to be responsive to you and maintain our business relationship with you, pursuant to Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our Site to power and improve our Services, remember your preferences, and run analytics. We may also permit third-party providers to use cookies on our Site to tailor advertising and content.
Most browsers accept cookies by default. You can choose to remove or reject cookies through your browser settings, though doing so may affect the functionality of our Services. Our website also recognises the Global Privacy Control (GPC) signal — if enabled, we will treat it as a valid request to opt out of sharing or targeted advertising for that browser or device.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- With vendors and service providers who perform services on our behalf including payment processing, shipping, data analytics, customer support and cloud storage
- With business and marketing partners to provide services and advertise to you
- Where you have directed or consented to disclosure
- With our affiliates or within our corporate group in our legitimate interests to run a successful business
- In connection with a business transaction such as a merger or acquisition
- To comply with applicable legal obligations or to protect the rights of our users or others
User Generated Content
Our Services may allow you to post product reviews or other user-generated content. Any content you submit to public areas of the Services will be publicly accessible. We are not responsible for the privacy or security of information you choose to make publicly available.
Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.
Children's Data
Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us at support@soleviae.store and we will delete it.
Security and Retention
We take reasonable measures to protect your personal information, but no security system is impenetrable and we cannot guarantee absolute security. We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes and enforce our agreements.
Your Rights
Depending on where you live, you may have the following rights in relation to your personal information:
- Right to Access: Request access to the personal information we hold about you
- Right to Delete: Request deletion of your personal information
- Right to Correct: Request correction of inaccurate personal information
- Right to Portability: Receive a copy of your personal information in a portable format
- Right to Opt Out: Opt out of the sale or sharing of your personal information or targeted advertising
- Right to Restrict Processing: Ask us to stop or restrict processing of your personal information
- Right to Withdraw Consent: Where we rely on consent, withdraw it at any time
- Right to Appeal: Appeal our decision if we decline to process your request
- Managing Communications: Opt out of marketing emails at any time using the unsubscribe link
To exercise any of these rights, contact us at support@soleviae.store. We will not discriminate against you for exercising your rights and will respond in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, contact us at support@soleviae.store. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. For EEA residents, a list of supervisory authorities is available at the European Data Protection Board website.
International Users
We may transfer, store and process your personal information outside the country in which you reside. Where we transfer personal information out of the European Economic Area, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent instruments.
Contact
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: support@soleviae.store Website: soleviae.store
Soleviae is the data controller of your personal information for the purposes of applicable data protection laws.