Shipping Policy

At Solevia, we’re pleased to offer free shipping on your order.

Please review the information below to understand how our shipping process works.

Free Shipping

We offer free shipping on this product. The shipping cost is already covered by us, so there are no additional shipping charges for the customer unless otherwise stated at checkout.

Processing Time

Orders are typically processed within 1–3 business days for most orders. In some cases, processing may take up to 3–5 business days depending on order volume, inventory availability, weekends, holidays, or fulfillment conditions.

Processing time begins once your order has been placed and payment has been successfully confirmed.

Estimated Delivery Time

Once your order has been shipped, estimated delivery time is typically 5–8 business days.

Please note that delivery times are estimates only and are not guaranteed. Shipping delays may occasionally occur due to carrier issues, customs processing, weather conditions, holidays, or other factors outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Please allow 48–72 hours for tracking updates to appear after shipment.

Shipping Delays

While we do our best to ensure timely delivery, delays may sometimes happen due to:

• high order volume
• courier delays
• customs clearance
• severe weather
• holiday periods
• incorrect shipping details provided at checkout

We appreciate your patience and understanding if unexpected delays occur.

Incorrect Shipping Information

Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible after placing your order. We cannot guarantee changes once an order has entered processing.

Order Changes and Cancellations

If you need to cancel or change your order, please contact us within 12 hours of placing it.

After this time, your order may already be in processing and may no longer be changed or cancelled.

Lost or Delayed Packages

If your package has not arrived within the expected timeframe, please contact us and we will do our best to assist.

If a package is confirmed lost in transit, we will review the issue and work toward an appropriate resolution.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

• your order number
• a description of the issue
• clear photos of the item and packaging

We will review the issue and provide an appropriate solution if the claim is approved.

Contact Us

If you have any questions about your shipment, please contact us at:

support@soleviae.store